NFB - Privacy Policy

1. Information We Collect

To provide our services and manage your account, we collect several types of information.

• Information you provide directly: This includes data you submit when you create an account, make a booking, or contact us. Examples include your name, email address, phone number, physical address, and payment information (e.g., credit card details).
• Information collected automatically: When you visit our website, we automatically collect data about your device and usage. This data includes your IP address, browser type, operating system, the pages you view, and the dates and times of your visits. This helps us understand how you interact with our services and improve them.
• Information from third parties: We may receive information about you from our partners, such as hotel affiliates, booking providers, and payment processors. This can include confirmation of a booking or updated payment information.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our services: We use your data to process your bookings, manage your account, and provide customer support.
• To improve our services: We analyze aggregated data to enhance features and functionality, troubleshoot technical issues, and better understand user preferences.
• To communicate with you: We will use your contact information to send booking confirmations, important service updates, or information about our policies.
• For marketing and promotions: With your consent, we may send personalized marketing materials, special offers, or updates on new services.
• For security and legal compliance: We use information to detect and prevent fraudulent activity, enforce our terms, and comply with legal obligations.

3. Security and Storage of Information

We take the security of your information seriously and have implemented robust technical and organizational security measures to protect your personal data from unauthorized access, misuse, or loss. Our security measures include encryption, access controls, and secure data storage protocols.

We will retain your data for as long as your account is active or as necessary to provide our services. We may also retain information as needed to comply with legal obligations, resolve disputes, and enforce agreements. Once the retention period ends, your information will be securely deleted or anonymized.

4. Sharing and Disclosure of Information

We may share your information with our subsidiaries, trusted service providers, and third-party partners who assist us in delivering our services (e.g., payment processors and hotel booking platforms). All partners are required to process your data in accordance with strict confidentiality and security guidelines.

We may also disclose your information for legal reasons, such as in response to a court order or subpoena, to prevent fraud, or in connection with a business transfer like a merger or acquisition. Any international data transfers will be performed with appropriate safeguards to ensure your data is protected.

5. Your Rights and Choices

You have several rights regarding your personal data. You can access and update your information, request deletion (subject to legal or business retention needs), and opt out of marketing communications.

• Access and Correction: You can access and update your information via your account settings or by contacting us.
• Data Deletion: You can request deletion of your account and personal data; however, we may need to retain some information for legal or business purposes.
• Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by clicking the 'unsubscribe' link in our emails.

6. Contact and Updates

If you have any questions, concerns, or requests regarding your data, you can contact our support team at support@nofeebooking.com . We will respond promptly to your request.

We may update this Privacy Policy from time to time. We will post any changes on our website and encourage you to review the policy periodically to stay informed about how we handle personal information.